Resources & guides

Start a conversation with the right context

Use your client request to ask questions and keep replies connected to the business they concern.

A new service inquiry

Read the relevant guide, create an account and submit a request. Use a proposed company name if formation has not started. Describe what you need in the activity and notes fields, including your questions and preferred timing. No payment is collected when you submit.

An existing request

Sign in, open the request from your dashboard and write in its conversation. Attach relevant documents from that same page. Include the point you need clarified and any deadline; avoid creating duplicate requests for an ongoing matter.

Changes, concerns and privacy requests

Use the conversation to request a correction, explain a concern or ask about data handling. Identify the affected information without repeating unnecessary sensitive details. Tell the team if an uploaded file needs review or if your instructions have changed.

Following up

Check the portal for replies and status changes. Response timing depends on the request and is not guaranteed on this page. For account access, use the password-recovery page; email delivery is subject to mail-provider availability. Keep your account email current with the team if it changes.

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